Moderation Best Practices
- Any registered user can be added as a moderator by the site publisher.
- Maven recommends that Publishers choose a group of people trained as moderators to help with site community posts.
- Finding volunteers that are passionate about the site will alleviate the task of moderating comments so that publishers can focus on content creation and building their community.
- It is imperative to identify (volunteer) moderators to help with the following:
- Building community by commenting on everything, creating quick posts daily
- Making sure community guidelines are being followed—banning or removing users if they are violated
- Positive reinforcement for any users who comment, post, engage in any way - this can be done simply by replying to all comments, or even sending a DM to thank the user, welcome them to the community, or encourage them to continue posting
Note: We have always emphasized that the moderator role is less about traditional moderation (reviewing spam/abuse, banning users) and more about being the users that help lead or start discussions, whether that be on their own quick post threads or in a comment section on an article by the publisher.
The Effects of Spam
- Spam prevents a certain amount of ad revenue, driving down the CPMs on the site.
- Spam links get crawled by Google after an hour.
- Google sends Maven a warning about suspicious links/content.
- When under a spam attack let the Publisher Support team know. We can update filters to include whatever you’re seeing.